About The Role
Greystar's teams make decisions that shape how we serve residents and investors worldwide, and they depend on technology that works. Our Global Technology team builds and runs the platforms behind that work: the analytics, AI-driven, and customer-facing products our teams use every day, along with the data foundation and business-critical reporting systems beneath them. Focused product teams, embedded with the business, keep that portfolio moving. As AI becomes core to how Greystar operates, the reliability of these products matters more every quarter. As a Support Engineer based in India, you will be the primary point of contact for Greystar team members around the world using any of these products. You will work closely with the product teams and our Cloud Engineering engineers, and partner with our IT Service Desk so product issues reach you and device or access issues reach them.

What You'll Do
Be The First Line Of Support
• Serve as the primary point of contact for Greystar team members using any product built and run by Global Technology.
• Triage, prioritize, and resolve L1/L2 requests in ServiceNow, setting explicit expectations on status and timing.
• Diagnose issues using logs, dashboards, and application behavior, and resolve them directly wherever possible.




• Escalate to Cloud Engineering or the owning product team with full context (repro steps, impact, logs, what has been tried) so nothing bounces back. Protect Product Health
• Monitor product health in Datadog (dashboards, monitors, alerts) and act on user impacting issues before users report them.
• Partner with product teams and Cloud Engineering during incidents: communicate status to users, support triage, and contribute to post-incident reviews.
• Stay current on releases, changes, and known issues across all supported products so your guidance is accurate. Work Across Time Zones
• Work a schedule that overlaps with US Eastern business hours and take part in incident calls and product team syncs during that window.
• Run clean shift handoffs, so open issues keep moving across time zones.
• Coordinate with the IT Service Desk, routing product issues to us and device or access issues to them. Build the Knowledge Base
• Build and maintain a knowledge base and runbooks to reduce issue resolution times.
• Work with product teams so new features ship with support documentation. Apply AI to Support
• Use AI tools to speed up triage, ticket summarization, knowledge capture, and response quality.
• Help shape how the support function evolves, from AI-assisted routing to automating common requests.

📌 Application Support Engineer (Bengaluru)
🏢 Greystar
📍 Bengaluru