Key Responsibilities

- Handle chats and calls using standard telecommunication scripts and guidelines.

- Resolve customer inquiries, complaints, and requests in a clear, professional, and empathetic manner.

- Update interaction logs, candidate status, and customer records accurately in the internal CRM database.

- Maintain high standard operational metrics: First Contact Resolution (FCR), Average Handling Time (AHT), and Quality Score.

- Coordinate with team leads, recruitment coordinators, and support teams for escalated queries.

Key Requirements

- Education: Minimum Higher Secondary (10+2) pass; Graduates preferred in any discipline.

- Experience: Freshers welcome; 02 years of experience in Voice/BPO operations preferred.

- Communication: Valuable verbal and written communication skills in English and local regional languages.

- Skills: Basic computer literacy, active listening, problem-solving, and professional phone etiquette.

- Shift Flexibility: Willingness to work in rotational shifts / rotational week-offs as per operational requirements.

📌 Walk-in || Customer Care Executive - Indore
🏢 Digitide Solutions
📍 Indore