Role & responsibilities

- Lead complex, cross-functional technical programs across Commerce & Transactions platforms, establishing measurable outcomes for delivery, scalability, reliability, security, performance, operational readiness, and business value.

- Partner with Product, Engineering, Architecture, and Operations teams to define program strategy, scope, delivery plans, and execution approaches for large-scale initiatives.

- Develop and manage integrated program plans across multiple engineering teams, platforms, and services, ensuring alignment on milestones, dependencies, and business objectives.

- Drive delivery execution through effective technical governance, clear accountability, architecture and security reviews, decision and escalation frameworks, quality gates, and proactive issue resolution.

- Identify, assess, and mitigate technical risks, architectural dependencies, platform constraints, technical debt, reliability and resilience gaps, security concerns, and scalability limitations to ensure predictable program outcomes.

- Translate complex technical concepts, trade-offs, and constraints into clear business impacts, enabling informed decision-making at all levels of the organization.

- Facilitate alignment across architects, engineers, product leaders, and executive stakeholders to drive clarity, prioritization, and successful program delivery.

- Partner closely with engineering and architecture leaders to validate technical approaches, challenge assumptions, and ensure strategic enabling work is appropriately prioritized.





- Lead multi-system integration efforts by coordinating API and data-contract alignment, end-to-end testing, performance and security validation, deployment and rollback readiness, production observability, operational handoffs, and post-launch stabilization.

- Drive resolution of cross-team dependencies, competing priorities, and delivery conflicts while balancing business objectives, technical quality, and organizational constraints.

- Provide explicit, concise, and technically grounded updates to senior leadership, communicating program health, delivery and reliability metrics, risks, key decisions, architectural trade-offs, and business impacts.

- Influence investment decisions related to platforms, tooling, infrastructure, and technical modernization initiatives that support long-term business growth and operational excellence.

- Champion continuous improvement in technical program management practices, governance, planning, and execution across the organization

Preferred candidate profile

- Experience within retail, eCommerce, omnichannel, supply chain, or digital commerce organizations.

- Knowledge of commerce ecosystems including checkout, payments, post-purchase journeys, order orchestration, fulfillment, returns, and customer experience platforms.

- Experience supporting global technology organizations and large-scale enterprise transformation initiatives.

- PMP, SAFe, Scrum Master, or equivalent program management certification.

- Ability to operate effectively in ambiguous, fast-paced environments while influencing outcomes across multiple organizations and leadership levels.

📌 Technical Program Manager (Retail, E-commerce Domain) (Bengaluru)
🏢 GSPANN
📍 Bengaluru