SAP Support Lead – Job ResponsibilitiesThe SAP Support Lead is accountable for the day-to-day operation, support, and continuous improvement of the SAP landscape. The role serves as the primary bridge between business users, the internal SAP team, and external support partners. He / She will be reporting to IT HEAD. Can be positioned under Deputy Manager Level1. Incident and Service Management

- Ensure timely resolution of SAP incidents and service requests.

- Monitor support tickets and SLA compliance with the Annual Maintenance Team.

- Prioritize critical business issues based on business impact.

- Conduct root cause analysis for recurring issues.

2.

Business User

Support

- Act as the escalation point for key Super users and Process Owners.





- Coordinate resolution of cross-functional process issues.

3.

Application

Management

- Manage SAP modules and business processes in production.

- Oversee master data, configuration, and authorization support.

- Ensure system stability and availability.

5. Vendor and AMS Management

- Manage Application Management Service (AMS) providers.

- Monitor partner performance against contractual SLAs.

- Conduct regular service review meetings.

- Escalate unresolved technical issues when required.

Pay: From ₹25,000.00 per month

Advantages

- Food provided

Work Location: In person

📌 SAP SUPPORT LEAD (Koovappady)
🏢 Pavizham Rice Industries
📍 Koovappady