Process Trainer - Gym Operations, SOPs & Systems

About WTF

WTF (wtf.fitness) is India's full-stack fitness company: 11 brands on one operating system - WTF Gyms (60 premium gyms of our own), WTF Powered (~200 partner gyms we run for their owners), WTF Franchise, Metaboliq (doctor-led weight-loss programme), EVRYDAY nutrition and WTF Academy. ~270 gyms, 85,000+ members. Our frontline - trainers, membership and PT sales, front desk, gym managers and inside-sales teams - is the product, and we are building a training academy that runs like Urban Company's or a Taj hotel's.

Not for IT or software trainers - you will train gym and sales staff in the classroom and on the floor.

What you do

- Teach every new gym and sales hire exactly how WTF works day to day: opening/closing checklists, member onboarding, CRM and member/trainer app,



billing, hygiene and safety SOPs.
- Run induction batches, certify staff, audit gyms on the floor and retrain where audits fail.
- Write and keep updated SOP decks, checklists and short videos in simple Hindi and English.

Who fits

- 3-8 years as a process / operations trainer for frontline teams: Urban Company, Zomato/Swiggy/Blinkit ops, BPO process training, retail or QSR operations.
- Strong with checklists and audits; patient with first-job staff.

Work: Sector 9, Noida (head office) + regular visits to gyms across Delhi NCR • full-time, in office • 6 days • CTC 5-7.5 LPA.

📌 Process Trainer - Gym Operations, SOPs & Systems (Noida)
🏢 Witness The Fitness
📍 Noida