Position Overview

We are seeking an accomplished Oracle Fusion Cloud Enterprise Asset Management (EAM) Incident to Resolve Functional Consultant for a support engagement. The ideal candidate will have over 5 years of functional experience specifically in EAM and Incident to Resolve processes within the Oracle Fusion Cloud environment. The focus will be on providing business-as-usual (BAU) support, system troubleshooting, ongoing improvements, and user enablement for the EAM suite and related modules across global operations.

Reference

Oracle Fusion Cloud Maintenance (Enterprise Asset Management / EAM) provides a unified, cloud-native platform to manage physical assets, maintenance operations, and lifecycle costs.

Core Functional Capabilities of the Functional Module

- Asset Lifecycle & Master Data Management:
- Manages enterprise-owned and customer-owned assets with a 360-degree view of asset hierarchies (parent-child relationships), parts lists, warranties, and meter readings.
- Supports bulk cloud imports, manual entry, and asset routing for grouped maintenance.
- Work Management & Execution:
- Handles reactive, preventive, and condition-based maintenance strategies.
- Uses guided work definitions, standard operations, and dispatch capabilities for technicians on mobile/ruggedized devices.
- Manages work orders, labor tracking, material issues, and direct procurement integration.
- Preventive, Predictive, & Prescriptive Maintenance:
- Schedules maintenance via calendar patterns, meters, or IoT-driven condition monitoring.
- Leverages AI-driven analytics and forecasting to predict asset failures and analyze root causes.

- Native Enterprise Integration:
- Shares a common data model with Oracle Fusion Cloud SCM, ERP Financials, Inventory, Procurement, and HCM without requiring custom integration middleware.
- Connects maintenance spending directly to financial ledgers,



assisting with repair-versus-replace decisions and asset capitalization

Key Responsibilities

- Application Support & Troubleshooting:
- Provide comprehensive functional support for Oracle Fusion Cloud EAM, focusing on Incident to Resolve processes, including maintenance requests, work order management, asset tracking, preventive maintenance, and failure analysis.
- Analyze and resolve user-raised incidents, system issues, and service requests in line with agreed SLAs.
- Conduct root cause analysis for recurring issues and work with technical teams and Oracle Support for complex/systemic challenges.
- Support asset lifecycle management, from incident creation and assessment through resolution and closure.
- System Enhancements & Change Management:
- Assess and implement minor enhancements and configuration updates in line with evolving business requirements.
- Participate in testing activities (unit, integration, regression, UAT) for Oracle quarterly releases, upgrades, and current feature roll-outs.
- Support interfaces/integrations with related modules, such as Inventory, Procurement, Projects, and Supply Chain applications.
- Documentation & User Training:
- Create and maintain user manuals, functional specifications, process documentation, and quick reference guides for Incident to Resolve processes.
- Lead training sessions and knowledge transfer workshops for business users and support staff.
- Stakeholder Engagement & Communication:
- Act as the primary contact for business users seeking EAM functional support,



ensuring effective communication and follow-up for incident resolution, enhancements, and process queries.
- Collaborate closely with business process owners, IT, operations, and vendor/partner teams to address issues and ensure end-to-end process efficiency.
- Continuous Improvement & Best Practices:
- Proactively identify process gaps and system improvement opportunities, leveraging best practices and the latest Oracle Cloud EAM enhancements.
- Recommend process optimizations for asset reliability, maintenance scheduling, and data quality within the EAM suite.
- Stay current on Oracle Fusion Cloud updates and their impact on EAM and cross-functional processes.

Required Skills & Qualifications

- Bachelor’s or Master’s degree in Engineering, Supply Chain, Business, Information Technology, or related field.
- Minimum of 5 years’ hands-on functional experience with Oracle Fusion Cloud EAM, including direct exposure to Incident to Resolve processes.
- Comprehensive understanding of asset management, maintenance planning & execution, incident management, preventive maintenance, and work order processes.
- Strong troubleshooting, analytical, and documentation skills.
- Experience working in support engagements or managed services, including incident, problem, and change management.
- Excellent communication skills for user support, stakeholder management, and cross-team collaboration.
- Oracle Cloud EAM certification (preferred, not mandatory).

Preferred Skills

- Experience with related Oracle Fusion Cloud modules (Inventory, Procurement, Projects, Supply Chain).
- Familiarity with enterprise support tools (ServiceNow, JIRA, Remedy, etc.) and ITIL best practices.
- Exposure to process reengineering, integration points, and reporting/dashboard solutions.
- Managed services or Application Maintenance & Support (AMS) background.

📌 Oracle Cloud EAM Functional Consultant (Bengaluru)
🏢 Buxton Consulting
📍 Bengaluru