Group Company: Mahindra Logistics Limited

Designation: Account Delivery Manager

Position description:

Mahindra Logistics Ltd

Position Details

FUNCTION

OperationREPORTS TOHead OperationsFINANCIAL BUDGET HANDLED

YesDIRECT REPORTS

5 - 6ASSETS HANDLED

YesINDIRECT REPORTS

15 - 20POSITION PURPOSE:

Incumbent is responsible for handling Branch P&L;, end to end operations,l and people management responsibilities. This role is responsible for business development, branch operations, supply management and safety compliance related to EMS business. This role plays a pivotal role in EMS revenue retention and expansion. Talent development & management is crucial to this role.

SKILLS/COMPETENCIES REQUIRED

- Safety and compliance
- Data Analytics & Financial Management
- Operational Resource Management
- Business Development
- Talent Management
- Business Partner Engagement
- Should be commercially driven with full understanding of business dynamics. Should have strong sales orientation with proven ability of growing revenues and retention.
- Highly result-oriented and motivated to achieve branch plans
- Good communication, presentation, inter - personal and negotiation skills
- Good leadership qualities to manage a team and motivate them

NETWORK

WITHIN THE ORGANIZATIONOUTSIDE THE ORGANIZATION

- Functional Leaders

- Customer

- Branch Commercial/ Supply/ HR/ Operations team/

Quality/ Audit/ CRM
- Business Partners (Supply)

- Business Partners (Manpower Vendors)

- Drivers and Ground staff team

- Government Official/ Compliance related

ROLES AND RESPONSIBILITIES

S.NoAREAKEY ACTIVITIES1.Strategic1. Handle Branch P&L; – Revenue and Gross Margin

2. Responsible for productive utilization of available resources and ensure high level of productivity

3. Responsible for customer retention through efficient operations on ground

- Responsible for business development and expansion of Branch revenue




- Responsible for adoption of technology platforms and bring in process improvements across functions

6. Responsible for zero accidents and safe travel of customer employees always

2.Functional Responsibility - 11. Responsible for DSO Management

- Responsible for customer satisfaction & manage customer escalations
- Ensure appropriate Business Partner mix - Aggregator / Fleet Owner/ DCO

4. Responsible for timely availability of fleet/ manpower basis customer requirements

3Functional Responsibility - 2

5. Responsible for handling business process audit & compliance to norms applicable to the industry

- Responsible for project review of agreed operational SLA
- Responsible for timely review of OCF and contract renewal

8. Responsible for working closely with NAM to build a healthy sales pipeline

4People Responsibility9. Responsible for capability building and development of branch talent

- Responsible for stakeholder index development (MCARES/ TPA survey)

KEY PERFORMANCE INDICATOR

- Financial – Branch Revenue, Gross Margin, DSO
- Customer – CSAT Score
- Process - Business partner mix, Branch Audit Score
- Capability building and Stakeholder Index

Primary Responsibilities:

- .

Additional Responsibilities:

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational qualifications preferred

- Category: Bachelor's Degree, Master's Degree

- Field specialization:
- Degree: Master of Business Administration - MBA, Master of Management Studies - MMS, Post Graduate Diploma in Business Management - PGDBM

- Academic score:
- Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

- Industry:
- Role:
- Years of experience:

Key Performance Indicators:

Required Competencies:

Required Knowledge:

Required Skills:

Required abilities

- Physical:
- Other:

Work Environment Details:

Specific requirements

- Travel:
- Vehicle:
- Work Permit:

Other details

- Pay Rate:
- Contract Types:
- Time Constraints:
- Compliance Related:
- Union Affiliation:

📌 Lead - Operations (Pune)
🏢 Mahindra Logistics
📍 Pune