Job Title: L1 Technical Support Engineer - ZTNA Support

Experience: 2+ Years

Location: Pune/Delhi

Position Summary

We are looking for L1 Technical Support Engineers to provide first-level technical support for enterprise ZTNA and Network Security environments. The role involves troubleshooting user access issues, VPN connectivity, authentication failures, endpoint security, and remote access problems while ensuring SLA compliance and customer satisfaction.

Note: This is a specialized cybersecurity support role, not a generic helpdesk or desktop support position.

Experience & Qualification

- Graduate in Computer Science, IT, or MCA.
- Minimum 2 years of experience in any of the following:
- ZTNA Solutions
- Endpoint Security
- VPN / Secure Remote Access
- Enterprise Network Security Products

Key Responsibilities

- Provide L1 support for ZTNA users.
- Troubleshoot authentication and access-related issues.




- Resolve VPN and remote connectivity issues.
- Perform ticket triage and categorization.
- Collect logs and perform basic analysis.
- Support endpoint client installation and troubleshooting.
- Escalate complex issues to L2 teams.
- Maintain SLA and provide timely customer updates.

Mandatory Technical Skills

- Windows OS Troubleshooting
- Basic Linux Commands
- TCP/IP and DNS Fundamentals
- VPN / ZTNA Client Troubleshooting
- User Authentication Troubleshooting
- Endpoint Security Basics
- Ticket Management
- Basic Log Analysis
- Network Troubleshooting
- Remote User Support

Positive-to-Have Skills

- Active Directory
- MFA Troubleshooting
- Antivirus / EDR
- ITSM Tools
- SASE / SSE Concepts
- Secure Access Gateway Technologies

📌 Technical Support Engineer - ZTNA Support (Pune)
🏢 Info Origin
📍 Pune