: HR Head – BPO

Department: Human Resources | Reports to: COO / Business Head | Location: [City, India] | Type: Full-time | Experience: 4-9 years | Salary: ₹10–15 LPA

About the Role

We are looking for an HR Head who knows the BPO floor, not just the HR policy book. You will own hiring, retention, payroll, compliance and engagement for our operations team, and keep attrition low so our clients stay happy.

What You Will Do

- Hire at scale: Run bulk and lateral hiring for voice and non-voice processes, and meet monthly joining targets.
- Cut attrition: Track early-life (first 90 days) and overall attrition, find the real reasons, and fix them with Operations.
- Keep people engaged: Run town halls, rewards, floor connects, and a simple grievance system that actually works.
- Manage payroll and benefits: Make sure salary, incentives, attendance and leave are accurate and on time.
- Stay compliant: Handle PF, ESIC, POSH, shift and women-safety rules, and be audit-ready at all times.
- Handle employee relations: Deal with disciplinary cases, exits and escalations fairly and quickly.
- Build leaders: Work with Training and Quality to promote good agents into Team Leaders and Managers.
- Report with data: Share a monthly HR dashboard with leadership covering hiring, attrition, absenteeism and cost.





What Makes This Role Different
- You sit at the table with Operations and influence business decisions, not only HR tasks.
- You get full ownership of the HR function, with room to build processes your way.
- Your results (attrition, hiring, engagement) are clear and measurable.

Your First 90 Days
- Days 1–30: Learn the processes, meet team leaders, and review attrition and hiring data.
- Days 31–60: Fix the top two or three problems, such as early attrition or slow hiring.
- Days 61–90: Launch an engagement and retention plan with clear targets.

Requirements
- Graduate in any stream; MBA/PGDM in HR preferred.
- 5–10 years of HR experience, with at least 3 years in a BPO, call centre or ITES company.
- Hands-on experience in bulk hiring, attrition control, payroll coordination and labour law compliance.
- Good knowledge of Excel and HRMS/ATS tools.
- Strong communication, people-handling and decision-making skills.
- Comfortable working with shift-based teams and a fast-paced floor.

HR ABHILASHA : (phone hidden) Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Advantages

- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund

Work Location: Hybrid remote in New Delhi, Delhi 110088

📌 HR Head (Delhi)
🏢 Nu0026V SERVICES
📍 Delhi