– FACILITY MANAGER

& RESPONSIBILITIES

- Oversee complete facility operations of residential/commercial properties
- Plan and manage preventive & corrective maintenance (electrical, plumbing, civil)
- Ensure smooth functioning of all utilities (water, power, DG, lifts, fire systems)
- Maintain customer complaints records
- Manage housekeeping, security, and technical teams
- Handle escalated complaints and ensure high resident/client satisfaction
- Monitor and control facility budgets, expenses, and cost optimization
- Manage vendors, AMC contracts, and service providers
- Implement SOPs for operations and maintenance activities
- Handle possession process of flats, offices, and shops
- Coordinate with CRM, sales, and projects team for possession readiness
- Ensure units are ready as per checklist before handover (snag-free condition)
- Explain facility usage, amenities, and safety systems to customers




- Ensure handover of keys, documents, and access controls properly
- Coordinate for post-possession support and initial issue resolution

REVIEWED BY

MR. ATUL SALEGAONKAR

Qualification

- Bachelor’s Degree / Diploma in Civil, Electrical, or Mechanical Engineering

- Minimum years of experience in facility management (residential/commercial projects)

- Strong knowledge of maintenance systems (electrical, plumbing, HVAC, fire safety)

- Experience in handling vendors, AMC contracts, and service providers

- Valuable understanding of budgeting, cost control, and expense management

- Familiarity with possession and handover processes in real estate projects

- Basic knowledge of MS Excel and reporting

📌 Facility Manager (Pune)
🏢 SED-AMENITY PLOT NO 2
📍 Pune