Job highlights

- Experience with dialer platforms (ConVox, Vicidial, Ameyo, Genesys) and VoIP configurations including SIP trunks and Asterisk/PJSIP
- Configure and manage dialer systems, set up and optimize campaigns, integrate CRM via APIs, ensure compliance, monitor system health, and troubleshoot issues
- Role & responsibilities

- Dialer Management
- Configure and manage dialer platforms (ConVox, Vicidial, Ameyo, Genesys)
- Handle dialing modes: Predictive, Progressive, Preview, Manual
- Monitor performance metrics such as connect rate, drop rate, ASR, ACD
- Campaign Setup & Optimization:

- Create and manage campaigns
- Manage lead data and CRM integrations (Salesforce)
- Implement retry logic and scheduling rules
- Telephony & VoIP:
- Configure SIP trunks, DID numbers, and routing




- Troubleshoot latency, jitter, and packet loss

- Work with Asterisk/PJSIP configurations

- System Integration
- Integrate dialer with CRM using APIs and Webhooks
- Ensure real-time synchronization

- Manage IVR flows Compliance

- Implement DNC logic

- Ensure TRAI/GDPR compliance
- Manage call recordings and audit logs
- Monitoring & Troubleshooting:

- Monitor system health
- Perform root cause analysis (RCA)
- Resolve dialer and call flow issues Reporting:

- Generate reports on KPIs
- Analyze agent productivity and campaign performance

📌 Dialer Technology Engineer (Mumbai)
🏢 The House of Abhinandan Lodha
📍 Mumbai