Social Media Customer Support Associate

Role Summary

We are seeking a highly articulate and result-oriented Customer Support Associate to join our dynamic BPO operations team. The ideal candidate will be responsible for delivering exceptional customer service, resolving user queries efficiently, and maintaining high-performance standards for social media escalation. This role requires an experienced professional with a proven track record in the BPO sector, excellent communication skills, and robust typing capabilities.

Key Requirements & Eligibility Criteria

- Experience: Minimum 1 year of continuous BPO experience is mandatory.
- Language Proficiency: Must possess an advanced Versant Level 5 certification
- Typing Proficiency: Minimum typing speed of 35 WPM with 90% accuracy.
- Demographic & Education Targets: Candidates must align with our operational workforce balance targets:
- Educational Ratio: Graduate / Undergraduate.





Candidates must successfully explicit a multi-stage evaluation process to qualify for the role:
1. HR Screening

2. Typing Test

3. Psychometric / Aptitude Test

4. Versant Level 5 Test

5. Operations/Training Round

6. Client Round

Work Nature & Logistics

- Operating Model: Completely Work from Office (WFO).
- Shift Timings: 24/7 rotational shifts with 1 rotational week-off.
- Transportation: No standard company transportation provided. Cab facilities will be provided exclusively during odd hours (night shifts).

Interested candidates please send your updated resume on [email protected] Mention below details :-

Total experience :-

Current CTC :-

Expected CTC :-

Current Location :-

📌 Customer Support Associate (Bengaluru)
🏢 eTeam
📍 Bengaluru