Customer Service Team Leader - Punjabi || South Delhi Company: Venture Quest Job Location: Delhi Division, Delhi, India Employment Type: Full-time Experience Required: 4 - 7 years Required Skills &

Competencies Must-Have 4-7 years of experience in Customer Service; 2 years in a team lead role. Robust communication skills.

Experience handling escalations in high-emotion contexts (matrimonial, matchmaking, dating, or customer-first industries). Data-driven mind set with familiarity in Excel/Google Sheets/dashboard tools. Ability to manage conflict and support customers with empathy. Good-to-Have Experience in internet/consumer tech companies. Prior experience in matrimonial/dating/e-commerce apps. Understanding of CRM tools (Freshdesk, Zendesk, Salesforce, etc.).

Key KPIs / Metrics You will be measured on: CSAT / NPS improvement First Response Time First Contact Resolution Escalation handling turnaround Quality audit scores Team attendance & productivity compliance Compensation: Up to 700,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Versatile schedule Food provided Paid sick time Paid time off Provident Fund Work Location: In person .

Industry

BPO / Call Center

📌 Customer Service Team Leader - Punjabi || South Delhi
🏢 Venture Quest
📍 Delhi