We are looking for a Customer Service Officer to handle customer queries and service requests related to home loan accounts and ensure timely resolution.

Key Responsibilities:

- Handle customer queries through branch walk-ins, calls, and emails.

- Assist customers with EMI details, loan statements, repayment schedules, certificates, and other servicing requests.

- Register and track customer requests and complaints until closure.

- Coordinate with Operations, Collections, Credit, Finance, and other internal teams for resolution.

- Follow up on pending requests and provide timely updates to customers.

- Maintain proper records and documentation of customer interactions.

- Escalate unresolved customer concerns wherever required.





- Ensure adherence to defined customer service processes and internal policies.

Qualification & Experience:

- Graduate in any discipline.

- 02 years of experience in Customer Service, Banking, NBFC, Housing Finance, or Financial Services.

- Freshers with good communication skills may also be considered

Skills Required:

- Good communication and interpersonal skills.

- Customer service orientation.

- Basic MS Office knowledge.

- Positive coordination and follow-up skills.

- Ability to handle customer queries professionally.

- Basic understanding of home loans or retail lending will be an advantage.

📌 Customer Service Officer (Chennai)
🏢 Shubham Housing Development Finance Company
📍 Chennai