Our enablement functions help everyone at EY operate more efficiently. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Admin, Brand, Marketing and Communications, Quality and Risk Management.

With so many offerings, you have the prospect to develop your career through a broad scope of engagements, mentoring and formal learning. We aim to develop outstanding leaders who team to deliver on our promises to all of our stakeholders, besides playing a critical role in building a better working world for our people, clients and communities.

Your key responsibilities

Technical Excellence

- End-user support
- Provide L1/L2 support for laptops, operating systems, standard workplace applications, peripherals, connectivity, printing, collaboration tools, and user access issues
- Receive, log, categorise, prioritise, trouble-shoot, and resolve incidents and service requests within agreed service expectations
- Provide hands-on and remote support, communicate progress clearly, and confirm resolution with users before closure
- Identify recurring issues, apply documented fixes, and escalate complex, security-related, or infrastructure issues to the appropriate support team Laptop configuration and lifecycle support
- Configure, image, update, and prepare laptops in line with approved build standards and security requirements.
- Support laptop allocation, issue, replacement, swap, return, refresh, and decommissioning activities.
- Install authorised software, apply standard settings, validate device readiness, and complete handover checks with users.
- Coordinate warranty support, repair, and vendor follow-up where required. Asset and inventory management
- Maintain complete and accurate laptop inventory records, including asset details, assigned user,



location, device status, issue and return dates, and custody history.
- Perform periodic physical verification and reconcile inventory records against devices held, issued, under repair, returned, or retired.
- Maintain supporting documentation for device movement and user acknowledgement, and promptly report discrepancies.
- Ensure devices and accessories are stored, handled, and transferred in accordance with applicable asset-control and information-security procedures. Service operations and reporting
- Maintain clear ticket notes, troubleshooting steps, resolutions, asset updates, and supporting records.
- Contribute to knowledge articles, standard operating procedures, checklists, and frequently asked questions.
- Provide basic operational updates on ticket volumes, ageing items, recurring issues, inventory status, and open dependencies.
- Support onboarding, offboarding, office moves, planned technology activities, and business events as required.
- Skills and capabilities
- Practical troubleshooting knowledge across laptops, common operating systems, productivity applications, peripherals, network connectivity, and collaboration tools.
- Working knowledge of device configuration, software installation, patching, endpoint controls, and standard security practices.
- Experience using an IT service management or ticketing tool and following incident, request, escalation, and closure processes.
- Good understanding of IT asset inventory, device custody, reconciliation, and lifecycle documentation.
- Strong customer-service orientation with clear written and verbal communication.
- Ability to prioritise competing requests,



work independently, follow defined processes, and maintain attention to detail.
- Ability to collaborate with users, internal technology teams, vendors, and other service partners.

Experience and qualifications

Experience

- Relevant experience in a service desk, desktop support, field support, or end-user technology support role, including hands-on L1/L2 troubleshooting.
- Experience supporting laptop deployment, configuration, inventory, repair coordination, and user handover activities.

Qualification

- Bachelor of Technology in Computer Science
- Bachelor of Computer Applications
- Bachelor of Engineering in Electrical
- Bachelor of Technology in Mechanical Engineering

Service expectations

- Provide professional, timely, and user-focused support while protecting confidential and business information.
- Follow approved technology, information-security, access-control, asset-management, and data-handling procedures.
- Maintain accurate records and demonstrate clear ownership of tickets and assigned assets through to closure.
- Be available to provide on-site support and reasonable coverage aligned to business operating requirements, including planned support outside standard hours when agreed.

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive (Pune)
🏢 EY
📍 Pune