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Job Description Desktop Support Engineer (L1 / L2)

Position: Desktop Support Engineer (L1/L2)
Location: Pune
Experience: 1-5 Years
Qualification: Graduate/Diploma in Computer Science, IT, or related field

Job Summary

We are looking for a Desktop Support Engineer (L1/L2) to provide technical support and troubleshooting for end-user systems, hardware, software, and network-related issues. The candidate should have hands-on experience in diagnosing and resolving technical problems while ensuring minimal downtime and excellent user support.

Key Responsibilities

L1 Support

- Provide first-level technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows operating systems and standard software applications.
- Resolve issues related to Outlook, MS Office, Teams, VPN, and network connectivity.
- Handle password resets, account unlocks, and basic Active Directory tasks.
- Log, track, and update incidents through the ticketing system.
- Escalate complex issues to the L2 team when required.
- Provide remote and onsite support to end users.

L2 Support

- Diagnose and resolve advanced hardware, software, and operating system issues.
- Troubleshoot LAN/WAN, Wi-Fi, VPN, DNS, DHCP,



and network connectivity issues.
- Manage Active Directory users, groups, permissions, and Group Policies.
- Install, configure, and support desktop imaging and software deployment.
- Monitor system performance and ensure endpoint security compliance.
- Coordinate with vendors for hardware repairs and replacements.
- Support server-related activities and infrastructure troubleshooting.
- Perform root cause analysis and provide preventive solutions.

Technical Skills Required

- Windows 10/11 Installation & Troubleshooting
- Active Directory User Management
- MS Outlook & Microsoft Office Support
- Hardware Troubleshooting (Desktop, Laptop, Printer)
- Network Troubleshooting (LAN, WAN, Wi-Fi, VPN)
- Ticketing Tools (ServiceNow, Freshservice, etc.)
- Basic Knowledge of Windows Server
- Remote Support Tools

Preferred Skills

- Excellent communication and customer service skills.
- Strong problem-solving and analytical abilities.
- Ability to work in rotational shifts if required.
- Experience in IT support workplace.

Mandatory Requirements

- Minimum 1 year of experience in Desktop Support.
- Hands-on experience in troubleshooting desktops, laptops, operating systems, and networks.
- Willingness to work from .

Interested candidates can apply :[email protected]

📌 Desktop Support Engineer (Pune)
🏢 Digitide Solutions
📍 Pune