Job Summary

Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.

Your Impact: You are the front line of IT at Osmos. Every engineer shipping code, every seller on a customer call, every new joiner opening their laptop on day one, all of it runs on the systems you keep up. You own the network in a two-storey office, roughly 500 devices, and the access layer that decides who can touch what. You also own the controls that keep us audit-ready: least privilege, timely revocation, and evidence that holds up when SOC 2 and GDPR auditors ask.

Responsibilities

- Maintain and manage internet and infrastructure for the entire company- uptime, capacity, and bandwidth management across a two-storey building
- Support the LAN and connectivity; coordinate with the networking vendor and ISP on outages and changes
- Handle hardware and asset inventory end to end for ~500 devices: procurement, tagging and tracking in Tiger, laptop issues, and conference-room / AV / sound system setup
- Manage endpoints via Intune: enrollment, patch deployment, and verifying screen-lock timeouts, disk encryption (BitLocker / FileVault), and antivirus are active
- Own employee lifecycle management. Onboarding: provision Google Workspace, GitHub, and application access per role; set up and hand over hardware. Offboarding:



revoke access across all systems within the compliance SLA (target: 24 hours) and document every action
- Own compliance management (SOC 2, GDPR, and equivalent): operate the access and onboarding controls, and maintain evidence in Scrut
- Coordinate background verification (BGV) for new employees
- Manage software licenses: procurement, assignment, and renewals
- Write and maintain runbooks and recovery procedures for common, service-impacting issues
- Own the IT ticket queue in Zoho: triage, resolve, and escalate issues; meet response and resolution SLAs

Requirements

- 1-3 years in IT support, desktop support, or systems administration
- Working knowledge of Google Workspace administration
- Familiarity with GitHub access and membership management
- Hands-on experience with an MDM / endpoint tool (Intune preferred)
- Basic networking- LAN, Wi-Fi, and firewall concepts (Unifi a plus); a networking certification like CompTIA Network+ or Cisco CCNA is a bonus
- Comfort supporting both Windows and macOS endpoints
- Experience with a ticketing system (Zoho a plus) and SLA-driven support
- Transparent written and spoken English, and a strong customer orientation
- Good security and compliance hygiene- you understand why least privilege and timely revocation matter; exposure to SOC 2 or ISO 27001, or to tools like Scrut / Vanta, is a plus
- Scripting for automation (PowerShell / Bash / Python)- nice to have, not required

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 System Engineer (Pune)
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📍 Pune