Hiring: Assistant Manager Quality (AM Quality)

Location: Gurgaon

Budget: Up to 6 LPA

Experience: Minimum 2 years of experience on paper as an Assistant Manager Quality

Key Responsibilities

- Manage and monitor Quality Assurance operations.
- Conduct regular audits, call monitoring and feedback sessions.
- Drive RCA (Root Cause Analysis) and CAPA.
- Monitor quality metrics such as CSAT, FCR, QA Score and DSAT.
- Conduct calibration sessions with Operations and Training teams.
- Identify performance gaps and implement improvement plans.
- Prepare quality reports, dashboards and MIS.
- Ensure process compliance and client audit standards.
- Lead and mentor the Quality team.

Candidate Requirements
- Minimum 2 years of experience on paper as AM Quality.
- Excellent communication skills.
- Strong knowledge of BPO Quality processes.
- Positive understanding of RCA, CAPA, audits and quality metrics.
- Immediate joiners only.

Interested candidates can share their updated resumes on (phone hidden)- HR Dheeraj.

📌 Assistant Manager - Quality (Delhi)
🏢 globiva
📍 Delhi