Assistant Manager JD

Team Manager-OperationsResponsibilities

- Meets the internal and external SLAs

- Experience in Field Collection with DRA

- Manages the shrinkage and attrition for the teams

- Designs and executes dialer strategies

- Able to design the KPI/KRA in line with the business.

- Fair idea about the revenue calculations and P&L;

- Maintain a working knowledge of all current Process guidelines

- Identify improvement opportunities related to the team programs and processes

- Confirm compliance to all guidelines

- Recruit, train and lead a team of CSA & TLs

- Manage the daily operations associated with the process

- Develop performance metrics for each position within area of responsibility and lead staff toward exceeding stated business objectives





- Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.

- Interact effectively with senior management, other departments and customers
- The candidate will play a key role in the coaching and development of Team Leads

Key Deliverables

- Manage and set the standards to ensure excellent customer care is delivered effectively.

- Ensure consistency of service to the

- Achieve KPIs and SLAs through continuous monitoring and corrective action.

- Dashboards and MIS

Education

- Any Graduate

Qualified Experience

- 3-5 years of work experience.

📌 Assistant Manager -Field Collections (Chennai)
🏢 Digitide Solutions
📍 Chennai