Employment Type: Full-time, On-site
Experience: 712 years in HR, with hospitality/resort/hotel experience preferred

About the Opportunity

We are looking for an experienced HR & Administration Head to set up and lead the complete HR, administration, and people-operations function.

This is a ground-floor leadership opportunity for a hands-on HR professional who can recruit the entire resort team, build strong people processes, manage payroll and compliance, and create a positive, guest-service-oriented workplace culture.

You will work directly with the management team and play a key role in shaping the resort from its launch stage.

Key Responsibilities

HR Setup & People Strategy

- Set up the complete HR function for the resort, including HR policies, SOPs, employee handbook, organisation structure, and HR documentation.
- Create job descriptions, reporting structures, manpower plans, and hiring budgets for all departments.
- Develop onboarding, induction, probation, confirmation, transfer, promotion, and exit processes.
- Support management in building a strong, service-focused work culture.

Recruitment & Team Building

- Lead end-to-end recruitment for the resort, including front office, F&B; service, kitchen, housekeeping, security, engineering, spa/wellness, sales, accounts, and administration.
- Manage sourcing, screening, interviews, offer letters, background verification, joining formalities, and induction.
- Recruit both permanent and seasonal staff based on resort occupancy and business needs.
- Build hiring channels through job portals, hospitality institutes, local networks, referrals, and placement agencies.
- Maintain recruitment trackers, manpower reports, and hiring-cost reports.

Payroll, Attendance & Compliance

- Manage attendance, leave records, shift rosters, overtime, and payroll inputs.
- Coordinate monthly payroll processing, salary queries, reimbursements, and full-and-final settlements.




- Ensure compliance with applicable labour laws and statutory requirements, including PF, ESIC, gratuity, minimum wages, bonus, professional tax, and related documentation.
- Maintain confidential employee records, appointment letters, contracts, and HR registers.
- Work with accounts, external consultants, and statutory authorities as required.

Employee Relations & Engagement

- Act as the main point of contact for employee queries, grievances, disciplinary matters, and conflict resolution.
- Conduct regular employee interactions, exit interviews, and feedback sessions.
- Design employee engagement, recognition, welfare, and retention initiatives suitable for a resort environment.
- Address attrition and improve employee satisfaction across departments.

Training & Development

- Identify training needs across departments.
- Organise induction, guest-service, grooming, hygiene, safety, workplace conduct, and departmental SOP training.
- Coordinate with department heads to improve service standards, productivity, and team performance.

Administration, Facilities & Vendor Management

- Oversee day-to-day office administration, housekeeping supervision, upkeep, and facility coordination.
- Manage vendors, supplies, purchase coordination, petty cash, records, and office requirements.
- Coordinate staff accommodation, duty meals, transport, uniforms, and other employee welfare arrangements.
- Manage travel arrangements and interdepartmental coordination.
- Maintain HR and admin MIS, reports, and documentation in Excel or Google Sheets.

Candidate Profile

Experience

- 7–12 years of HR experience,



with at least 3–5 years in hotels, resorts, hospitality, or service-driven organisations.
- Robust experience in recruitment, payroll coordination, employee relations, HR policies, and statutory compliance.
- Experience in resort openings, hotel pre-opening teams, or setting up HR systems from scratch will be a strong advantage.
- Experience managing staff accommodation, duty meals, transport, and large operational teams is preferred.

Education

- MBA/PG Diploma in HR, Hospitality Management, Hotel Management, or Business Administration preferred.
- Graduates with strong relevant hospitality HR experience may also apply.

Skills

- End-to-end recruitment and bulk/seasonal hiring.
- Payroll inputs, attendance, leave, and shift management.
- Knowledge of Indian labour laws and statutory compliance.
- HR policy drafting, SOPs, and documentation.
- HRMS, MS Excel, and Google Sheets.
- Strong verbal and written communication in Hindi and English.
- Knowledge of Marathi or the local language is desirable.
- Strong multitasking, problem-solving, confidentiality, and leadership skills.
- Willingness to work on-site at the resort.

What We Offer

- Opportunity to build the HR and people function for a new resort from inception.
- Direct exposure to promoters and senior management.
- Market-competitive salary, based on experience and scope of responsibility.
- Food and accommodation / duty meals, as applicable for on-site resort roles
- Paid leaves and statutory benefits
- Long-term growth opportunity within an expanding resort and hospitality business

Key Skills

Human Resources, Internal Policies, Talent Acquisition, Recruitment, Payroll Processing, Statutory Compliance, Employee Relations, HR Policies, Training & Development, Employee Engagement, HR Administration, Facility Management, Vendor Management, Hospitality Management, Resort Operations, MS Excel, Google Sheets.

📌 Human Resource Manager - Administration (Lucknow)
🏢 Desired Red Coral Resort
📍 Lucknow