Job Description – Lead Management Executive

Company: Starwood Veneers Pvt. Ltd.
Location: Kirti Nagar, New Delhi
Salary: ₹20,000 – ₹25,000 per month
Department: Sales / Business Development
Employment Type: Full-Time

Job Summary

We are looking for a Lead Management Executive who will be responsible for handling and processing leads received through IndiaMART, Meta, Instagram and other digital platforms. The candidate will be responsible for timely lead follow-up, maintaining lead records, coordinating with the sales team and ensuring effective conversion of enquiries into business opportunities.

Key Responsibilities

- Handle and monitor incoming leads from IndiaMART, Meta, Instagram and other online platforms.
- Contact leads through phone calls, WhatsApp and other communication channels.
- Understand customer requirements and provide relevant product information.
- Qualify leads based on customer requirement, location, budget and purchase intent.
- Forward qualified leads to the concerned sales team for further processing.
- Follow up with leads regularly and maintain proper communication records.
- Update lead status, follow-up details and customer information in CRM/Excel/lead management system.
- Ensure that no genuine enquiry remains unattended or pending.
- Coordinate with the sales team for quotations, samples, product details and customer requirements.
- Track lead conversion and prepare basic daily/weekly lead reports.
- Maintain proper records of received, contacted, followed-up and converted leads.




- Identify potential customers and support the sales team in generating business from digital enquiries.
- Perform other sales coordination and lead management activities as assigned by management.

Required Skills & Qualifications

- Graduate preferred; candidates with relevant experience may also be considered.
- 1–3 years of experience in lead management, telecalling, sales coordination, inside sales or customer handling.
- Experience in handling leads from IndiaMART, Meta/Facebook and Instagram will be preferred.
- Good communication and follow-up skills.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to maintain and update lead records accurately.
- Valuable convincing and customer-handling skills.
- Should be proactive, organized and target-oriented.
- Ability to coordinate effectively with the sales team.

Key Performance Indicators (KPIs)

- Number of leads received and processed.
- Lead response time.
- Number of leads contacted.
- Follow-up completion rate.
- Qualified leads generated.
- Lead-to-enquiry/conversion ratio.
- Accuracy and timely updating of lead records.
- Customer response and follow-up quality.

What We Offer

- Salary: ₹20,000 – ₹25,000 per month, depending on experience and skills.
- Chance to work in a growing organization.
- Exposure to digital lead generation and sales processes.
- Professional growth and learning opportunities.

Interested candidates can share their updated CV with relevant experience in lead handling and sales coordination.

Pay: ₹20,000.00 - ₹1,950,000.00 per month

Work Location: In person

📌 Lead Management Executive (India)
🏢 Vanesa Cosmetics
📍 India