E-Relationship Associate – Email & Chat Support (Non-Voice)

Company / Payroll: Flexwork
Process: International Email & Live Chat Support – US & UK Projects
Location: Perungudi, Chennai
Experience: Freshers and candidates with 1–3 years of experience
Qualification: Any Graduate

Job Overview

Flexwork is hiring E-Relationship Associates for an international customer support process serving US and UK customers for a Boston-based multinational client.

We are looking for candidates with solid written English communication, good typing skills, attention to detail, and a customer-focused attitude.

This is a non-voice customer support role, where customer interactions are handled primarily through email and live chat.

Key Responsibilities

- Respond to customer queries through email and live chat.

- Understand customer concerns and provide accurate, appropriate resolutions.

- Maintain professional, courteous, and clear written communication.

- Resolve customer queries within defined turnaround times and service standards.

- Escalate complex issues to the relevant teams.

- Maintain accurate records of customer interactions.

- Meet quality, productivity, response-time, and customer satisfaction targets.

- Handle multiple customer conversations while maintaining accuracy and service quality.

Eligibility Criteria

- Any graduate; freshers are welcome to apply.

- Candidates with 1–3 years of relevant experience may also be considered.

- Good English reading, writing, and comprehension skills.

- Strong written communication and professional email etiquette.

- Good typing speed, computer literacy, and attention to detail.

- Ability to multitask and manage multiple chat conversations.





- Customer-oriented approach and problem-solving ability.

- Willingness to work night shifts, rotational shifts, and rotational week-offs.

- Candidates must be comfortable working on US and UK customer support projects.

Payroll: Flexwork

Salary and employment terms will be communicated during the recruitment process.

Work Mode and Shift

- Work mode: Work from Office / Work from Home / Hybrid, depending on the specific opening and business requirements.

- Shift: Night shifts and rotational shifts supporting US and UK operations.

- Week-off: Rotational.

Interview Process

Round 1 – Communication and Skills Assessment

- English written communication assessment

- Mock chat assessment

- Typing test

Round 2 – Project Manager Discussion

Round 3 – HR Discussion with Flexwork HR

Candidates must successfully complete the applicable assessment and interview rounds.

Walk-in Interview Details

Walk-in Date: 04th November,2026

Venue: - Once you reah please call this number (phone hidden)

8th Floor, Co-works, Sterling Technopolis,
Old Mahabalipuram Road (OMR),
Perungudi, Chennai – 600096.

Mandatory Instructions for Candidates

- Book your interview slot in advance by sending your updated resume through WhatsApp to (phone hidden) or by emailing [email protected].

- Write Sharmila Balaji at the top of your CV/resume.

- Carry an updated resume and a printed copy of this job description or interview invitation.

- Attend only if you are comfortable with the night-shift requirements, rotational week-offs, and the applicable employment terms..

For slot booking and enquiries:

- WhatsApp: 98400 12903

- Email: [email protected]

- Alternate contact: (phone hidden)

📌 E Relationship /Process Associate - WALKIN DRIVE - November 4th, 2026 (Chennai)
🏢 TechGlora Integrated IT Services
📍 Chennai