Mega Walkin drive at HCLTech for Customer Support Executive / Sr. Executive – Inbound Operations on 6th Nov'2026 Job Title: Customer Support Executive / Sr. Executive – Inbound Operations (Voice Process) Job

Location:
Chennai Experience Required: 2 to 4 Years Shift Timings: Night Shift (US/International Shift) Employment Type: Full-time PLEASE FILL THE FORM IF YOU'RE UNABLE TO ATTEND THE WALKIN Opening at HCLTech for Customer Support Executive / Sr. Executive – Inbound Operations – Fill out form Job Overview We are looking for an experienced Customer Support Executive to join our inbound voice operations team in Chennai. In this role, you will handle incoming calls from customers, resolve queries, provide accurate product/service information, and deliver a smooth support experience.

Key Responsibilities
Inbound Call Handling: Manage high-volume incoming customer calls efficiently while maintaining quality standards and compliance protocols. Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints or service requests on first contact (FCR) whenever possible. Customer Satisfaction: Deliver excellent service to maintain high CSAT and NPS scores across calls. System Logging: Accurately update customer details, interactions, call logs, and tickets in the CRM system. Escalation Management:



Escalate complex issues or unresolved queries to appropriate internal teams or team leads for timely resolution. Team Collaboration: Work closely with quality analysts, trainers, and team leads to continuously improve call handling performance. Requirements & Qualifications

Experience:
2 to 4 years of proven hands-on experience in inbound voice customer support operations (International or Domestic BPO background preferred). Communication

Skills:
Excellent verbal and written English communication skills with transparent pronunciation and active listening abilities. Shift Flexibility: 100% comfortable working dedicated night shifts. Problem-Solving

Skills:
Strong critical thinking, ability to multitask under pressure, and quick decision-making on live calls. Technical Aptitude: Familiarity with CRM software (e.g., Salesforce, Zendesk), call center tools, and basic computer applications.

Education:
Minimum Higher Secondary (10+2) or any Graduate degree. Work Location & Benefits

Location:
Chennai (On-site) Perks: Night shift allowances, performance incentives, and career progression opportunities. Opening at HCLTech for Customer Support Executive / Sr. Executive – Inbound Operations – Fill out form

📌 Mega Walkin drive at HCLTech for Customer Support Executive (Chennai)
🏢 HCLTech
📍 Chennai