The Branch Manager Group Loans will be responsible for overseeing the overall branch operations with a strong focus on group lending (JLG/SHG). The role involves driving business growth, portfolio quality, team management, and ensuring compliance with NBFC policies and regulatory guidelines.

Key Responsibilities
Manage end-to-end branch operations for group loan business. Drive disbursement targets and achieve business growth as per company objectives. Monitor and control portfolio quality, PAR, and delinquency levels. Lead, train, and supervise field staff, credit officers, and branch team. Conduct group formation, center meetings, and customer relationship management. Ensure proper credit appraisal, documentation, and loan processing as per policy. Strengthen customer acquisition and retention in the assigned territory. Implement effective collection strategies to maintain healthy repayment rates. Ensure adherence to internal audit, compliance, and regulatory norms (RBI/NBFC guidelines). Prepare branch MIS reports and review performance metrics regularly. Handle customer grievances and resolve field-level operational issues.



Coordinate with regional office and support branch expansion initiatives. Key Skills & Competencies: Strong knowledge of Group Loans / JLG / Microfinance operations Leadership and team management skills Credit assessment and risk management Collection and recovery management Valuable communication and stakeholder management Strong analytical and decision-making skills Eligibility Criteria: Graduate / Postgraduate in Finance, Commerce, Business Administration or related field 5–8 years of experience in NBFC/MFI with minimum 2–3 years in a supervisory/Branch Manager role Proven experience in handling Group Loan portfolio Strong understanding of rural/field operations preferred Preferred

Requirements:
Experience in Microfinance / JLG lending model Willingness to travel extensively within the branch territory Local language proficiency KPIs / Performance Metrics: Disbursement & AUM Growth Portfolio Quality (PAR, NPA) Collection Efficiency Customer Acquisition & Retention Team Productivity and Branch Profitability

📌 Branch Manager (Chennai)
🏢 IDFC FIRST Bharat
📍 Chennai