Role & responsibilities
- Handle incoming and outgoing calls professionally.
- Attend patient and attendant queries and provide accurate information.
- Schedule, reschedule, and confirm doctor appointments.
- Provide information about doctors, departments, consultation timings, and hospital services.
- Coordinate with doctors, front office, nursing, billing, laboratory, and other departments when required.
- Follow up with patients regarding appointments, consultations, investigations, and other services.
- Make reminder calls for scheduled appointments.
- Handle patient complaints and escalate issues to the concerned department or supervisor.
- Maintain proper records of calls, appointments, and patient enquiries.
- Make outbound calls for patient follow-ups and service-related requirements.
- Ensure polite, empathetic, and skilled communication with patients.
- Maintain confidentiality of patient and hospital information.
- Achieve assigned call-handling and follow-up targets.
- Perform other duties assigned by the supervisor or management.
- Rotational shifts, including night shifts,

📌 Walk-in || Call Center Executive (Chennai)
🏢 DR. V. Balaji Diabetes Care And Research Institute
📍 Chennai