Job Summary We are looking for a skilled *Service Desk Analyst / Engineer – L2 (Network)
* with strong networking knowledge to troubleshoot and support enterprise network infrastructure. The role involves handling network incidents, VPN connectivity, firewall issues, network monitoring, and user support.

Key Responsibilities

- Troubleshoot *LAN, WAN, Wi-Fi, DNS, DHCP, TCP/IP, VPN, VLAN, NAT, and routing
* issues.
- Administer and troubleshoot *FortiGate Firewall, FortiClient VPN, and FortiToken MFA*.
- Monitor network performance and alerts using *Auvik*.
- Troubleshoot *BGP, OSPF, static routing, and MPLS-related connectivity
* issues.
- Manage VPN access, firewall policy changes, and URL/IP whitelisting.
- Troubleshoot switches, wireless access points, and network connectivity.
- Coordinate with ISPs and vendors to resolve connectivity issues.
- Provide basic support for *Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, Teams, and SharePoint*.
- Support Windows Server, shared folders, file permissions, and RDS-related issues.
- Handle L2 tickets, escalations,



SLA requirements, documentation, and customer communication.
- Maintain troubleshooting guides, SOPs, and knowledge-base documentation. Required Skills
- Strong knowledge of *FortiGate, FortiClient VPN, FortiToken, and Auvik*.
- Good understanding of networking fundamentals and troubleshooting.
- Knowledge of *DNS, DHCP, TCP/IP, VPN, VLAN, NAT, BGP, and OSPF*.
- Basic knowledge of *Active Directory, Entra ID, Microsoft 365, and Windows Server*.
- Strong communication and customer-handling skills.
- Ability to work in a *24×7 rotational shift setting*. Preferred Skills
- *CCNA, Fortinet FCA/FCP, or ITIL Foundation
* certification.
- Knowledge of *ConnectWise, IT Glue, N-able/N-central, or Microsoft Defender*.
- Exposure to *MSP/NOC/Service Desk
* environments.
- Experience supporting global customers. *

Education:

* Any relevant degree/diploma. Pay: ₹1,200,000.00
- ₹1,500,000.00 per year Work

Location:
In person

📌 Service Desk Analyst (Chennai)
🏢 Sarbajira Software
📍 Chennai