- Supervise and coordinate day-to-day service activities.
- Allocate service calls and monitor field service engineers' performance.
- Ensure timely closure of breakdown and preventive maintenance activities.
- Maintain effective communication with customers and address escalations promptly.
- Review service reports and ensure accurate documentation.
- Monitor service productivity, attendance, and discipline within the team.
- Coordinate with the stores department for spare parts availability.
- Train, mentor, and evaluate service engineers and technicians.
- Prepare weekly and monthly service MIS reports for management review.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Identify opportunities for process improvements to enhance service efficiency.
Qualification:
- Diploma / Bachelor's Degree in Mechanical, Electrical, or related Engineering discipline.
- Additional management qualifications will be an advantage.
Experience:
- 3-6 years of experience in service operations with minimum 1-2 years in a supervisory/team handling role .
- Experience in generator service, industrial equipment, or related industries is preferred.
Required Skills:
- Team leadership and people management.
- Customer relationship management.
- Service planning and coordination.
- Problem-solving and decision-making abilities.
- Robust communication and interpersonal skills.
- Proficiency in MS Office and report preparation.
Key Performance Indicators (KPIs):
- Service response and turnaround time.
- Customer satisfaction and complaint resolution.
- Team productivity and utilization.
- Timely submission of service reports.
- Achievement of service department targets.
Contact: (phone hidden)
Location: Chennai
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits :
- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Service Assistant Manager (Chennai)
🏢 Network Diesel Sales E Service
📍 Chennai
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