Job Description - Front Office Executive Position Title: Front Office Executive Department: Front Office / Operations Reporting To: Unit Manager / Admin Manager Location: Hospital Industry: Healthcare / Assisted Living Role Purpose The Front Office Executive is responsible for managing the reception and front office operations of the assisted living facility, ensuring a warm, professional, and seamless experience for residents, families, visitors, and staff. The role focuses on visitor management, enquiry handling, coordination of admissions support, and maintaining effective communication across departments to enhance resident and family experience. Key Responsibilities 1. Front Office & Visitor Management Act as the first point of contact for residents, families, visitors, and vendors. Welcome visitors with a professional and empathetic approach. Maintain visitor logs and ensure adherence to entry and exit protocols. Inform respective departments about visitor arrivals and coordinate meetings. Ensure reception area is clean, organized, and resident-friendly. 2. Enquiry Handling & Lead Support Handle enquiry calls, walk-ins, and digital enquiries professionally. Provide accurate information about assisted living services, facilities, and care programs. Coordinate with sales/admissions team for enquiry conversion. Support lead conversion by arranging and coordinating center tours, explaining amenities, and highlighting care services. Maintain enquiry records and follow-up status. 3. Admission Coordination Support Assist families during the admission process with required documentation. Coordinate with clinical, operations, and admin teams for smooth onboarding. Ensure proper handover of admission-related information to respective departments. Support pre-admission and post-admission coordination. 4. Communication & Coordination Coordinate with nursing, operations, wellness, and admin teams for daily activities. Facilitate communication between residents, families,



and internal teams. Ensure timely sharing of important information across departments. Assist in scheduling meetings, appointments, and family visits. 5. Call Handling & Information Desk Manage incoming and outgoing calls efficiently. Route calls to appropriate departments without delay. Handle emergency or priority calls with urgency. Maintain call logs if required. 6. Documentation & Records Management Maintain records of visitors, enquiries, admissions, and communication logs. Ensure data accuracy in CRM or internal systems. Maintain confidentiality of resident and organizational information. 7. Courier & Material Handling Receive and distribute couriers, parcels, and documents. Maintain inward and outward registers. Ensure timely delivery of materials to respective departments. 8. Resident & Family Experience Support Provide basic assistance to residents and families visiting the facility. Address general concerns or escalate issues to the appropriate team. Ensure a welcoming and supportive environment at all times. 9. Event & Engagement Support Assist in organizing resident events, celebrations, and family engagement activities. Coordinate logistics for festivals, birthdays, and special occasions. Support internal communication for events and programs. Job Specification - Front Office Executive Criteria Details Education Graduate in any discipline (Hospitality / Healthcare Administration preferred) Experience 2-4 years in Front Office / Reception / Customer Service role Industry Knowledge Basic understanding of assisted living, healthcare services, and customer handling Skills Communication, coordination, multitasking, customer service Behavioral Attributes Empathetic, polite, presentable, patient-focused, service-oriented Communication Skills Solid verbal and interpersonal communication Languages English and local language mandatory Tools Familiarity MS Office, CRM systems, basic administrative tools Pay: ₹9,447.27 - ₹21,354.06 per month Work Location: In person

📌 Front Office Receptionist (Chennai)
🏢 Athulya Assisted Living
📍 Chennai