Description

Overall, Job Purpose - Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd- Develops an in-depth understanding of HL CS & Sales Blueprint structure, Export & Import processes, Invoicing, EDI and Reporting requirements. Possesses good knowledge of HL online products, value added services & premium services that may be offered for additional price / volume commitment.- Understand the requirements of customers better and make first hands experience.- Managing a small key accounts portfolio.

Backup support for counter activities.

CorporateDescription

OrganizationDescription

Qualifications

- University degree or equivalent
- Very Valuable command of written and spoken English language
- Strong Working Knowledge of MS Office
- Analytical and problem-solving skills with a solution-oriented approach
- Empathetic, reliable and motivated team player

Responsibilities

Job Specification - Key Accountabilities

- Proactively analyse case and phone statistics to identify opportunities of improvement, both

from customer / HL side.

- Handle escalations for all tasks related to Customer Service. Duly communicates local customs developments to responsible parties.




- Evaluates impact of local customs requirements to ensure compliance.
- Participate in cross-functional Area meetings, discussing solutions for daily problems involving

other teams.

- Identify new customer requirements and present to management for acceptance.
- Act in the on boarding process for new customers, explaining Sales and Customer Service setup,

Quality Promises, e-business tools/OBL printing

- (together with Digital Manager).
- Support Sales teams on Quality Promises and customer commitments.
- Performs root-cause analysis of repetitive problems / deviations
- Collaborate with cross functional teams to gather insights and address challenges in customer interactions.
- Contribute to continuous improvement efforts in customer service processes and procedures.

Mandatory :Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).**

- What experience do you have managing cross-functional coordination and ensuring timely task completion?
- What relevant achievements or results have you delivered in similar roles?
- What is your notice period or earliest available start date?

📌 Senior Coordinator - Customer Solutions (Chennai)
🏢 Hapag-Lloyd
📍 Chennai