Showroom Assistant Manager

Department

Retail Operations

Reports to

Showroom Manager

Manages

Floor Managers, sales staff, cashiers, support staff

Location

T Nagar / Adyar / Mumbai showroom

Experience

4–7 years in apparel, silk saree or jewellery retail; 2+ years supervising a team

Qualification

Any degree; MBA / retail management preferred

Languages

Tamil and English (Hindi for Mumbai)

Role Purpose

Run day-to-day showroom operations with the Showroom Manager so every customer gets a premium experience and the showroom hits its sales, margin and stock targets.

Key Responsibilities
Plan daily staff deployment across floors and sections; manage rosters, leave, breaks and festive-season shifts
Track daily, weekly and monthly sales against target by floor, section and salesperson; act on gaps the same day
Lead morning briefings on targets, recent arrivals, offers and focus products
Handle escalated customer complaints, exchanges and returns within policy
Coordinate with Purchase, Design and Warehouse on stock replenishment, ageing stock and new-arrival display




Ensure visual merchandising, price tagging and section cleanliness meet brand standards
Oversee billing, cash handling, discounts and approvals; support daily closing and audit
Drive Save and Buy Scheme enrolments, customer data capture and CRM follow-ups
Train, coach and appraise floor staff; support hiring and onboarding
Act as Showroom In-charge in the Showroom Manager's absence

Requirements
Robust product knowledge of silk sarees, weaves and ethnic wear (Kanchipuram, Banarasi, etc.)
People leadership, conflict handling and calm under festive-season pressure
Working knowledge of POS / ERP billing and MS Excel
Adaptable to work weekends, festivals and extended hours

Key Performance Indicators
Showroom sales vs target; average bill value; conversion rate
Customer complaints resolved within 24 hours
Ageing stock movement; stock audit variance
Staff attendance and attrition

Pay: From ₹35,000.00 per month

Work Location: In person

📌 Showroom Assistant Manager Chennai
🏢 SUNDARI SILKS INDIA
📍 Chennai