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- 3 years Experience | Remote (India) WHAT THIS ROLE IS ComplyJet is becoming the default compliance platform for SaaS startups — helping them get SOC 2, ISO 27001, HIPAA, and other certifications fast. We're scaling quickly and we need to add folks to our customer success team to ensure every customer has a outstanding experience doing it. We're hiring a Customer Success Manager to own the post-sale journey end-to-end: from onboarding new customers onto the platform, to coordinating the audit process with auditors, to proactively expanding accounts as their compliance needs grow. You'll be the person our customers rely on — the one who knows their situation, anticipates their blockers, and drives them to the finish line. You'll work directly with the founders and have real ownership from day one. One thing to be upfront about: compliance is a deadline-driven, high-stakes domain. Our customers are going through audits that determine whether they can close enterprise deals. You need to be someone who thrives under that kind of pressure — organized, proactive, and relentless about follow-through. WHAT YOU'LL OWN Customer Onboarding Every new customer needs to go from signed contract to fully set up and moving fast. You own that journey. You'll run the onboarding call, configure their workspace, map their team to the right tasks, and make sure there's zero ambiguity about what they need to do and when. A smooth onboarding is the single biggest predictor of whether a customer gets certified — and renews. Audit Workflows Getting certified isn't just about having the right controls — it's about running a clean audit process. You'll coordinate between the customer's team and their auditor to make sure evidence is submitted on time, questions get answered fast, and nothing falls through the cracks. You'll be the air traffic controller across the audit: tracking progress, unblocking delays, and making sure the customer reaches the finish line without stress.



WHAT WE'RE LOOKING FOR ✓ 2–3 years in a customer success or account management role at a B2B SaaS company serving SMB customers ($10K to $25K ACV range). You know what it takes to make a small business customer successful — limited resources, high expectations, low tolerance for friction. ✓ You're organized to a fault. You're tracking every account, every open item, every deadline. Nothing slips. Customers never have to chase you. ✓ You can run a process across multiple stakeholders. Audit workflows involve customer teams, auditors, and internal ops. You know how to keep everyone aligned and moving. ✓ You communicate with clarity and warmth. You can explain a complex compliance requirement in plain English. You make customers feel confident, not confused. ✓ You're comfortable in an early-stage environment. The playbook are being refined every month. You figure things out, document what works, and improve the process. THINGS THAT SHOW YOU'RE A GOOD FIT ✓ You've managed a book of 50+ SMB accounts ✓ You've coordinated a multi-party process (implementation, migration, audit) and kept it on track ✓ You've contributed to expansion revenue — upsells or cross-sells — in a previous role ✓ You've worked at an early-stage B2B SaaS startup (under 50 people) ✓ Familiarity with compliance, security, or infrastructure as a domain is a bonus WHAT YOU GET ✓ Best in class compensation, based on experience WHY COMPLYJET You're joining a rocketship — and you're early enough to get a window seat. ComplyJet is profitable, funded, and growing fast. The compliance market is exploding and we're winning it. The people joining now are the ones who'll look back and say they were there before it got big. No corporate ladder. No waiting your turn. You'll own the customer relationship end-to-end, work directly with the founders, and build the CS function from the ground up. You'll learn more in 12 months here than you would in three years at a larger company.

📌 Customer Success Manager (India)
🏢 ComplyJet
📍 India