Your background:

We are looking for an experienced L2 Production/Application Support Engineer with a solid background in the Banking and Credit Card domain. The ideal candidate will be responsible for supporting critical production applications, monitoring system performance, resolving incidents, and ensuring seamless operation of credit card and payment-related systems.

- Provide

L2 Application/Production Support for banking and credit card applications.

- Monitor production systems and proactively identify potential issues.

- Investigate, troubleshoot, and resolve production incidents within defined SLAs.

- Perform root cause analysis (RCA) and implement preventive measures.

- Support batch processing, job scheduling, and application releases.

- Analyze application logs and database issues to ensure system stability.

- Hands-on experience with

Linux/Unix environments.

- Strong

SQL and database troubleshooting skills.

- Experience with monitoring tools such as

Grafana, Kibana, Elastic, Splunk, AppDynamics

, or equivalent.

- Exposure to incident and problem management processes.

- Experience using

ServiceNow, Jira, Confluence

, or similar ticketing tools.

Kindly share me your CV: [email protected]

📌 Production Support (Chennai)
🏢 Smart IMS.
📍 Chennai