Designation - Assistant Manager - Key Account Management/ Client Servicing

Experience - 2-3+ Years

Location - Gurgaon, Haryana/ Mumbai

Apply Directly - https://byld.keka.com/careers/jobdetails/161595

Role Overview: Responsible for managing key client accounts, building strong stakeholder relationships, ensuring seamless staffing service delivery, and driving client retention and account growth.

Key Responsibilities:

1. Manage key client accounts and act as the primary point of contact for client requirements, queries and escalations.
2. Understand workforce requirements and coordinate with recruitment and operations teams for timely fulfilment and deployment.
3. Build strong relationships with key client stakeholders through regular meetings, reviews and business discussions.
4. Monitor account performance, SLA/KPIs, manpower deployment, attrition and service quality.
5. Drive resolution of operational, payroll, compliance and employee-related issues in coordination with internal teams.
6.



Identify opportunities for account expansion, recent business, cross-selling and increased manpower requirements.
7. Handle commercial discussions, rate negotiations, agreement renewals, invoicing and payment follow-ups.
8. Prepare account MIS and performance reports and provide regular updates to clients and senior management.
9. Proactively identify account risks, improve service quality and ensure long-term client retention.

Key Skills-

- Excellent client communication and relationship-management skills
- Strong coordination and follow-up abilities
- Good understanding of staffing/manpower operations
- Knowledge of payroll and statutory compliance
- MIS and Excel proficiency
- Problem-solving and negotiation skills
- Ability to manage multiple clients and priorities
- Willingness to travel for client visits

📌 Key Accounts Manager | Staffing Industry | Gurgaon/ Mumbai (Delhi)
🏢 BYLD Group
📍 Delhi