- 3-4 years of hands-on experience in contact center technology implementation and support.

- 3+ years of experience implementing and configuring

Genesys Cloud CX across various modules and functionality areas.

- Strong understanding of Genesys Cloud architecture, features, administration, and implementation best practices.

- Experience in configuring and implementing core Genesys Cloud capabilities including Voice, Digital Channels (Chat, Email, Messaging), Routing, Queues, Skills, User Management, and Reporting.

- Experience integrating Genesys Cloud with external applications using

Data Actions, REST APIs, Web Services, and OAuth

.

- Basic proficiency in

Genesys Cloud APIs

, JavaScript, JSON, and integration technologies.

- Experience with
Genesys Cloud Workforce Engagement Management (WEM)

modules, including Quality Management,



Workforce Management, and Performance Management.

- Experience in CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics 365, or custom applications.

- Exposure to
BYOC Cloud, SIP telephony, and telephony migration projects

.

- Experience in multi-site or large enterprise contact center implementations

.

- Genesys Cloud Certifications
(Associate, Skilled, or equivalent).

- Ability to understand business requirements and translate them into Genesys Cloud configurations and solutions.

- Experience in preparing solution design documents, configuration guides, and implementation documentation.

📌 Genesys Cloud PS Consultant (Chennai)
🏢 Servion Global Solutions
📍 Chennai