Responsibilities

- Design adaptive digital journeys for healthcare product users that respond to data driven insights from SQL and facets systems to improve member engagement and payer outcomes.
- Collaborate with product owners and business analysts to translate healthcare product strategies into clear interaction flows and experience blueprints that support measurable business goals.
- Analyze complex payer and member data sets using SQL to uncover patterns in behavior and service utilization that inform experience design decisions and prioritization.
- Map end to end customer and internal user journeys across healthcare products to identify friction points and redesign workflows that simplify tasks and reduce operational effort.
- Create detailed experience specifications and documentation that guide engineering and configuration teams working with facets platforms and related technologies.
- Partner closely with hybrid cross functional teams during day shift to refine design hypotheses through iterative experimentation and feedback cycles.
- Conduct structured discovery with healthcare operations teams to understand eligibility claims care management and other payer processes that affect user experience.
- Develop adaptive content and interface strategies that tailor information presentation based on user context permission and historical interactions drawn from system data.
- Support continuous improvement of existing healthcare digital experiences by defining metrics dashboards and SQL queries that monitor adoption satisfaction and error trends.
- Align all experience design activities with organizational commitments to accessible equitable healthcare services and transparent information for members and caregivers.




- Document future state experience scenarios that demonstrate how redesigned interactions can reduce call volume lower rework and increase member self service across channels.
- Coordinate with compliance and privacy partners to ensure that experience solutions using payer and facets data respect regulatory requirements and safeguard sensitive information.
- Present synthesized insights and recommendations to stakeholders in a concise actionable format that enables informed decisions about investment in experience enhancements.

Qualifications

- Demonstrate five to seven years of hands on experience in experience design or product design roles with a strong focus on data informed decision making for complex domains.
- Apply advanced SQL expertise to create queries reports and views that serve as foundational inputs for experience mapping and hypothesis testing.
- Utilize practical facets platform knowledge to understand configuration constraints and opportunities that influence feasible interaction and workflow designs.
- Bring deep familiarity with healthcare products including advantages enrollment claims and care programs to design experiences that reflect real operational scenarios.
- Leverage exposure to payer domain concepts such as member enrollment provider networks and utilization management to add contextual relevance to every design recommendation.
- Operate effectively in a hybrid work model demonstrating strong collaboration skills across onsite and remote teams while consistently supporting day shift activities.
- Communicate complex data and design concepts clearly to technical and nontechnical stakeholders to build shared understanding and drive adoption of proposed experiences.

📌 Adaptive Experience Designer (Chennai)
🏢 Cognizant Technology Solutions India
📍 Chennai