Key Responsibilities

- Own the student journey from enrollment through graduation and placement, serving as primary point of contact
- Conduct structured onboarding calls/sessions for recent cohorts
- Monitor student engagement and progress; proactively intervene when students show signs of disengagement or falling behind
- Manage a portfolio of active students across multiple concurrent cohorts, tracking completion milestones
- Coordinate with instructors/program staff to flag at-risk students early
- Support students through the job placement process resume review, interview prep coordination, employer introductions
- Track and report on retention, completion, and placement KPIs to leadership
- Handle escalations related to financing/payment questions (Fortify, Climb Credit) in coordination with the ops team
- Maintain accurate student records and communication logs in the CRM/tracking system
- Gather student feedback and identify opportunities to improve program experience

Requirements :





- 2+ years in customer success, student success, account management, or a related client-facing role
- Excellent written and verbal English communication skills
- Experience in education, bootcamps, SaaS customer success, or lending/fintech servicing is a plus
- Empathetic but structured able to hold students accountable while being supportive
- Self-directed; comfortable working remotely with mínimal daily supervision

Preferred

- Experience with cohort-based or subscription-style customer bases
- Familiarity with income-share agreements, tuition financing, or lending products

Pay: Up to ₹25,000.00 per month

Application Question(s):

- Are you able to work 7 PM to 4 AM IST?

Language :

- English (required)

Shift availability:

- Night Shift (required)

Work Location: Remote

📌 Customer Success Manager (Delhi)
🏢 Rresolveexpert Solutions
📍 Delhi