Job Title: Security Dispatcher Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time

Job Summary

Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Security Dispatcher to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US.

Key Responsibilities

- Perform routine security checks by calling field employees and clients (US-based).
- Handle incoming calls related to issues, service requests, or general inquiries.
- Maintain a qualified and positive rapport with every caller.
- Log and update information in the service database during and after each interaction.
- Stay informed about company policies and industry practices to provide accurate support.




- Resolve concerns by turning challenges into long-term client satisfaction .
- Coordinate communication across corporate, clients, field staff, and management .
- Prioritize and execute administrative duties effectively.
- Schedule and coordinate meetings with the US team .
- Support special projects as assigned by the department.

Qualifications & Skills

- Bachelor's Degree or equivalent required.
- Prior experience in customer service is an advantage.
- Strong time management and organizational skills.
- Demonstrated ability in problem-solving and analysis .
- Strong communication and interpersonal skills.
- High level of personal integrity and professionalism.
- Proficient in MS Office and Google Workspace tools.

Benefits

- All perks and compensation details will be shared in the offer letter .

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Operations Executive (Delhi)
🏢 Hammer Head Global Solutions
📍 Delhi