JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title: Soft Services ExecutiveJob SummaryThe Soft Services Executive is responsible for managing and overseeing all soft service operations within the facility, ensuring a safe, hygienic, efficient, and employee-centric workplace environment. The role includes end-to-end management of housekeeping, pantry and cafeteria services, pest control, indoor plants, hospitality services, employee events, hotel bookings, vendor management, and workplace experience initiatives. The incumbent will act as a key point of contact for employee concerns related to facility services and ensure timely resolution through effective stakeholder and vendor coordination.
Key ResponsibilitiesSoft Services OperationsManage end-to-end soft service operations for the workplace.
Ensure high standards of cleanliness, hygiene, and workplace appearance across all areas.
Conduct regular inspections, audits, and service quality reviews.
Monitor vendor performance and compliance with SLAs.
Address employee service requests and facility-related complaints promptly and professionally.
Housekeeping ManagementSupervise housekeeping teams and agency manpower.
Ensure proper deployment, attendance management, and workforce productivity.
Monitor usage and inventory of cleaning chemicals, consumables, and equipment.
Possess knowledge of cleaning chemicals, their applications, dilution ratios, storage requirements, and safety procedures.
Maintain housekeeping records, audit reports, and compliance documentation.
Ensure adherence to safety and hygiene standards.
Pantry & Cafeteria ManagementManage daily pantry and cafeteria operations.
Ensure food safety, hygiene, and service quality standards are maintained.
Coordinate meal services, refreshments, and catering requirements.
Conduct periodic quality checks and collect employee feedback.
Manage pantry inventory and consumables effectively.
Event & Hospitality ManagementCoordinate employee engagement activities, leadership visits, town halls, and workplace events.
Arrange refreshments, catering, seating arrangements, and venue preparations.
Support VIP visits and hospitality requirements.




Ensure seamless event execution with high service standards.
Hotel Booking & Hospitality CoordinationManage hotel bookings and accommodation arrangements for employees, guests, and visitors.
Liaise with hospitality partners and vendors for cost-effective solutions.
Maintain booking records and vendor documentation.
Vendor ManagementCoordinate with housekeeping, cafeteria, pest control, indoor plant, and other service providers.
Conduct periodic vendor reviews and performance evaluations.
Verify service reports and support invoice processing.
Ensure contractual compliance and service delivery standards.
Pest Control & Indoor Plant ManagementCoordinate routine pest control activities and monitor effectiveness.
Maintain pest control schedules and service records.
Oversee indoor plant maintenance to ensure workplace aesthetics and plant health.
Coordinate with vendors for replacement and upkeep requirements.
Employee Complaint ManagementAct as the first point of contact for facility-related concerns and complaints.
Ensure timely closure of employee requests through effective coordination with internal teams and vendors.
Track complaint trends and recommend service improvements.
Maintain high levels of customer service and employee satisfaction.
Reporting & AdministrationPrepare daily, weekly, and monthly operational reports.
Maintain records of manpower, audits, complaints, inventories, vendor performance, and service metrics.
Analyze data and generate dashboards using Microsoft Excel.
Prepare presentations and management reports using Microsoft PowerPoint.
Ensure accurate documentation and data management.
Required QualificationsBachelor's Degree in Hospitality Management, Hotel Management, Facility Management, Business Administration, or related field.
3-6 years of experience in Facility Management, Soft Services, Workplace Experience, Administration, or Hospitality Operations.
Experience managing housekeeping, cafeteria, pantry, hospitality services, and vendor operations.
Working knowledge of cleaning chemicals, hygiene standards, and workplace operations.
Technical SkillsStrong proficiency in Microsoft Excel (MIS Reporting, Data Analysis, Tracking Sheets, Dashboards, Pivot Tables, VLOOKUP/XLOOKUP).
Positive working knowledge of Microsoft PowerPoint for presentations and management reporting.




Proficiency in Microsoft Word and documentation management.
Experience in maintaining operational reports, trackers, and service records.
Ability to analyze service performance data and generate actionable insights.
Core CompetenciesSoft Services Management
Housekeeping Operations
Pantry & Cafeteria Management
Hospitality & Guest Management
Event Coordination
Vendor Management
Pest Control Management
Indoor Plant Management
Complaint Resolution & Escalation Management
Workplace Experience Management
MS Excel & MIS Reporting
Presentation & Documentation Skills
Process Improvement
Attention to Detail
Behavioral CompetenciesExcellent verbal and written communication skills.
Strong stakeholder management and interpersonal skills.
Ability to handle employee concerns professionally and diplomatically.
Customer-centric approach with a strong service mindset.
Good problem-solving and decision-making abilities.
Ability to work independently and manage multiple priorities.
Strong planning, coordination, and organizational skills.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Soft Services Executive (Bengaluru)
🏢 JLL
📍 Bengaluru