Mandatory Requirement - Minimum 1+ Year (for L1) 3+ Years (of L2) of experience in IT support

function. Valuable communication skills, willing to work in shift and teamwork with global customers /

service providers. Ability to resolve issues within the SLA and work on the daily tickets and requests.

Bachelor’s degree in Information Technology or Computer Science/ Diploma engineering or relavant

experience

 Technical support – Desktops, Laptops, MFD, Thin Client, VNET, Network devices & MAC

devices, Installation of relocated /migration of Desktops & other devices

 Technical support – Application software for Desktops/Laptops/Thin Clients/MAC devices

 Technical support – O/S related patch upgrades & compliance agent & Virus control

 Maintenance of security controls in Desktops/Laptops / Thin Client / MAC devices

 Monitoring & updating latest Anti-Virus definitions & security patches for all deployed





endpoints & Working on virus infected pc and cleaning the Desktop/Laptop/Thin

Client/MAC devices

 Closing calls within SLA

 Escalation Management & Knowledge Management

 Guaranteed SLA uptime for all calls (95%)

 Vendor coordinator for Desktops/Laptops problems

 Attending and managing the user calls

 Coordinating and Updating Desktops movement (CMDB)

 Coordinating with Asset tracker for maintaining asset Management (Hardware & Software)

 Keeping track of SLA for all calls

 IIS / SQL Server issues troubleshooting

 Coordination for Security Audits

 Monitoring Print Server, generating report on Print usage on Printers

Pay: ₹23,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Pune)
🏢 work Grid Solutions
📍 Pune