Company: Easebook Solutions Pvt. Ltd.

Department: Operations & Analytics

Reporting To: Operations Manager / HR Lead

Location: Gurugram, Haryana (On-site)

Employment Type: Full-Time, Permanent

1. Job Role Summary

Easebook Solutions Pvt. Ltd. is seeking a detail-oriented and analytical MIS Executive to manage daily operational data collection, report generation, attendance/roster tracking, and revenue reconciliation across our Flight Sales, Quality, Changes, and Charging operations. The ideal candidate will turn raw call center data and booking metrics into clear, actionable dashboards for Management.

2. Key Responsibilities

- Daily Reporting & Dashboards: Design, maintain, and update daily, weekly, and monthly operational performance reports (sales revenue, call-to-booking conversions, agent productivity, and call volumes).
- Operational Data Analysis: Track team-wise and agent-wise metrics, including login adherence, call duration, chargeback rates, and quality scores.
- Incentive & Revenue Audit: Reconcile frontline sales figures alongside Charging and Quality teams to calculate accurate quarterly/monthly incentives and resolve data discrepancies.
- Roster & Attendance Management: Monitor shift rosters, attendance logs, leave records, and unauthorized absences (AOD/LWP)



in coordination with HR and Team Leads.
- Data Integrity: Cleanse, validate, and structure high-volume raw dataset entries in MS Excel and Google Sheets to maintain zero reporting errors.
- Management Presentations: Prepare executive summaries, target-vs-achievement breakdowns, and variance reports for HR and Management review.

3. Qualifications & Technical Skills

- Experience: 1 to 3 years of hands-on experience as an MIS Executive or Data Analyst within a BPO, call center, or travel/airline sales setting.
- Advanced Spreadsheet Proficiency:
- Advanced Excel & Google Sheets (VLOOKUP / XLOOKUP, INDEX/MATCH, Pivot Tables, Nested IF statements, Data Validation, Array Formulas).
- Knowledge of dynamic formatting, table conversions, and data automation.
- BI & Automation Tools (Bonus): Familiarity with Power BI, Google Looker Studio, SQL, or VBA/Google Apps Script is a strong advantage.
- Analytical Skills: Strong mathematical aptitude with sharp attention to detail when working with complex financial and operational figures.

5 Days working
Rotational Shift

Gurgaon Location

Pay: ₹11,000.00 - ₹45,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 MIS Executive (Gurugram)
🏢 Easebook Solution
📍 Gurugram