- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

Job Types: Full time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Paid time off

Ability to commute/relocate:

- Alleppey, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- total work: 1 year (Preferred)

Work Location: In person

📌 Front Office GSA (Alappuzha)
🏢 Warmth Hotels
📍 Alappuzha