Location: Bangalore - 6 Positions

Employment Type: Full Time

Organization: Agrani Hospitality Pvt Ltd (Tirtha yatra)

About the Role: We are looking for an enthusiastic and customer-focused Tele caller Executive to join our Spiritual Tourism team. The candidate will be responsible for contacting prospective customers, understanding their pilgrimage and spiritual travel requirements, explaining tour packages, answering queries, following up with leads, and converting enquiries into bookings.

The ideal candidate should have excellent communication skills, a pleasant telephone manner, and an interest in pilgrimage destinations and spiritual tourism.

Key Responsibilities:

1. Customer Calling & Lead Management

· Make Inbound & outbound calls to prospective customers and follow up on enquiries received through various channels.

· Understand customer requirements, preferred destinations, travel dates, budget, and group size.

· Explain pilgrimage tour packages, itineraries, accommodation, transportation, meals, and other inclusions.

· Handle inbound customer calls and respond to enquiries professionally.

· Maintain regular follow-up with interested customers until booking closure.

2. Sales & Conversion

· Generate bookings through effective telephonic communication and follow-ups.

· Explain the benefits and unique features of pilgrimage and spiritual tour packages.

· Address customer objections and provide suitable package options.

· Achieve assigned daily, weekly,



and monthly calling and sales targets.

· Upsell or cross-sell suitable tour packages and additional services where appropriate.

3. Customer Service

· Provide accurate information regarding destinations, itineraries, travel schedules, accommodation, and package inclusions.

· Handle customer concerns and coordinate with the Operations/Travel team when required.

· Ensure a positive customer experience from enquiry to booking.

· Maintain professional and courteous communication with customers at all times.

4. CRM & Documentation

· Update customer enquiries, call details, follow-up dates, and booking status in the CRM/lead management system.

· Maintain accurate records of all customer interactions.

· Ensure timely follow-up on pending leads and enquiries.

· Prepare daily/weekly calling and conversion reports as required.

5. Coordination

· Coordinate with the Sales, Operations, Accommodation, and Travel Coordination teams regarding customer requirements.

· Share confirmed customer details accurately with the concerned teams.

· Follow up with customers for required booking/payment/documentation information.

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages:

- Health insurance
- Leave encashment
- Provident Fund

Application Question(s):

- Which area of Bengaluru you live in?

Language:

- Kannada (Required)
- Tamil (Required)

Location:

- Bengaluru, Karnataka (Required)

Work Location: In person

📌 Telecaller Executive (Bengaluru)
🏢 Tirtha Yatra
📍 Bengaluru