Job Title: Desktop L2 Support Engineer

Key Responsibilities

- Provide L2 support for hardware, software, and network-related issues
- Troubleshoot and resolve desktop/laptop issues (Windows, applications, peripherals)
- Handle incident management and service requests within defined SLAs
- Perform OS installation, configuration, and patching
- Manage endpoint security tools (EDR, antivirus, compliance)
- Coordinate with vendors for hardware repairs and replacements
- Maintain asset inventory and documentation
- Assist in network troubleshooting (LAN/Wi-Fi, VPN issues)
- Ensure compliance with IT policies and standards

Required Skills

- Strong knowledge of Windows OS (Windows 10/11)
- Experience with Active Directory & Group Policies
- Knowledge of Office 365 / Outlook troubleshooting
- Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
- Basic understanding of networking concepts
- Experience with remote support tools
- Positive communication and user-handling skills

Pay: ₹250,000.00 per year

Work Location: In person

📌 Desktop Support Engineer (Hosur)
🏢 Sarbajira Software
📍 Hosur