Leads complex quality analysis, program coordination, and process optimization. Owns client reporting for assigned projects and mentors junior staff. Shared accountability with Project Managers.

Job Description Key Responsibilities:

- Build and maintain quality dashboards (throughput, accuracy, error mix, trend lines) and share concise summaries.

- Perform sampling and guideline-adherence checks; log defects with categorization and severity.

- Track corrective actions to closure; verify re-tests and document outcomes.

- Coordinate training sessions and refreshers; manage attendance and quick assessments.

- Keep guidelines/SOPs/rubrics current and version-controlled; manage release notes.

- Prepare client-ready exports (tables, charts) with consistent formatting and footnotes.

- Liaise with PMs and Ops to align timelines and inputs for reporting and audits.

- Manage access requests and permissions for QA tools and folders.

- Support vendor coordination (checklists, SLAs, documentation requests).

- Identify minor process gaps and suggest easy fixes (templates, checklists).

Education:

- Bachelor’s degree in Linguistics or a related language field strongly preferred; degrees in Quality, Operations, Business, or Data/Engineering also considered, or equivalent experience.





- Graduates of top-tier universities preferred.

Experience:

- 3-7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.

Skills:

- Organization across multiple small workstreams; attention to detail.

- Clear communication with internal teams, vendors, and PMs.

- Good use of spreadsheets and task boards; basic BI familiarity is a plus.

- Applies SOPs and QA checks consistently; escalates risks early.

- Operates independently day to day in a remote environment.

Scope & Autonomy:

- Manages small/medium quality workstreams within defined processes.

- Independent in routine decisions; seeks guidance for non-standard items.

- Collaboration with cross-functional teams.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Localization Quality Coordinator (Gurugram)
🏢 Welocalize
📍 Gurugram