Job Description – International Chat Process

Designation: Customer Service Executive – International Chat Process
Process: International Non-Voice / Chat Support
Location: [Pune]
Experience: 0–2 Years
Employment Type: Full-Time
Shift: Rotational Shifts (24/7)
Qualification: Graduate / Undergraduate (as per company requirements)

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our International Chat Support team. The candidate will be responsible for handling international customers' queries through live chat, providing accurate information, resolving customer issues, and ensuring a positive customer experience.

Roles & Responsibilities

- Handle customer queries through live chat and provide prompt responses.
- Assist international customers with product-related and service-related inquiries.
- Resolve customer complaints and concerns professionally.
- Maintain high standards of customer satisfaction.
- Provide accurate information and appropriate solutions.
- Handle multiple chat conversations simultaneously.
- Maintain proper documentation of customer interactions.
- Follow company policies, procedures, and quality guidelines.





Required Skills

- Excellent written English communication skills.
- Good typing speed and accuracy.
- Strong grammatical and sentence-forming skills.
- Ability to handle multiple chats simultaneously.
- Good problem-solving and customer-handling skills.
- Basic computer knowledge.
- Ability to work in rotational shifts.

Eligibility Criteria

- Freshers and experienced candidates can apply.
- Graduate / Undergraduate candidates (as per client requirements).
- Good written English communication is mandatory.
- Candidates must be comfortable working in rotational shifts.
- Immediate joiners preferred.

Salary & Perks

- Salary: As per company standards.
- Attractive incentives (if applicable).
- Training will be provided.
- Career growth opportunities.

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Language:

- English (Preferred)

Willingness to travel:

- 25% (Preferred)

Work Location: In person

📌 International chat process (Pune)
🏢 International BPO
📍 Pune