We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer inquiries while building strong relationships with customers and sellers.

The role involves providing customer support, resolving service-related issues, assisting users with our e-commerce platform, and identifying potential sellers to expand our platform's seller network.

Responsibilities:

- Respond to customer inquiries through multiple channels in a timely and professional manner.
- Assist customers with product information, orders, payments, shipping, returns, and exchanges.
- Handle customer complaints and provide effective solutions, escalating issues when necessary.
- Identify and generate leads for potential sellers and businesses interested in joining the e-commerce platform.
- Contact prospective sellers, explain platform benefits, and follow up to encourage registration.
- Assist new sellers with registration, account setup, and onboarding.
- Maintain accurate records of customer interactions, seller leads, transactions, and feedback.




- Collaborate with internal teams to resolve customer issues and ensure smooth seller onboarding.
- Monitor customer and seller feedback, suggest improvements, and stay updated on company policies and platform functionalities.

Requirements :

- Bachelor’s degree in a related field.
- 0–1 years of experience in customer support, preferably in eCommerce or retail.
- Excellent command of English and Hindi.
- Excellent written and verbal communication skills.
- Robust problem-solving and interpersonal skills.
- Ability to handle high-volume inquiries with patience and professionalism.
- Familiarity with eCommerce platforms, order management, and CRM tools is a plus.
- Team-oriented, proactive, and detail-focused.

Pay: ₹10,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

- Mavelikara, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Are you ok with the salary range?

Language:

- Hindi (Preferred)

Work Location: In person

📌 Customer Support Executive (Mavelikara)
🏢 LevelX Micro Systemes Private
📍 Mavelikara