We are looking for a dynamic and result-oriented Store Manager to lead retail store operations, drive business growth and deliver an exceptional customer experience. The ideal candidate should have solid sales acumen, excellent people-management skills and the ability to consistently achieve business targets while maintaining operational excellence.

Key Responsibilities

1. Sales & Business Performance

- Drive overall store sales and achieve monthly, quarterly and annual business targets.
- Monitor key retail KPIs including Conversion Rate, ATV, UPT, ASP and Sales per Square Foot.
- Analyse daily, weekly and monthly sales performance and identify business opportunities.
- Develop and execute action plans to improve sales productivity and business performance.
- Drive customer acquisition, retention and repeat purchases.

2. Team Management & Development

- Lead, motivate and develop the store team to achieve business objectives.
- Drive individual sales targets and productivity through regular performance reviews.
- Conduct daily briefings, product training and sales coaching.
- Ensure effective manpower planning, attendance management and staff scheduling.




- Identify talent and build a strong succession pipeline within the store.

3. Customer Experience

- Ensure high standards of customer service and brand experience.
- Drive customer engagement, relationship building and loyalty initiatives.
- Handle customer escalations and ensure timely resolution.
- Ensure the team delivers personalised product recommendations and effective selling.

4. Store Operations & Compliance

- Ensure adherence to company policies, SOPs and operational guidelines.
- Maintain inventory accuracy, stock availability and effective stock management.
- Monitor shrinkage, stock audits and loss-prevention measures.
- Ensure excellent visual merchandising and store presentation.
- Maintain store hygiene, safety and overall operational standards.

5. Reporting & Business Planning

- Track and analyse store performance through daily and monthly reports.
- Monitor business trends, identify gaps and implement corrective action plans.
- Ensure accurate reporting and timely communication with the Area Retail Manager.

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📌 Store Manager (Secunderabad)
🏢 PUMA Group
📍 Secunderabad