NOC Engineer

A US-headquartered product company, serving customers across 30+ regions, scaling its India NOC and infrastructure-support team

Location: Remote (India)

About the Company

A US-headquartered product company serving customers across 30+ regions is scaling its India NOC and infrastructure-support team, and has partnered with Flexiple to hire NOC engineers. You will sit on the first line of defense keeping the product's uptime commitments intact. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a NOC Engineer, you will watch over production infrastructure and application uptime, spot issues before customers do, and coordinate rapid fixes with engineering.

Key Responsibilities

Uptime Monitoring and Triage

- Monitor dashboards, synthetic checks, and alerting pipelines for production systems
- Classify and prioritise incidents by customer impact and severity
- Coordinate with on-call engineers to restore service quickly

Process and Continuous Improvement

- Own shift reports and incident timelines that feed post-incident reviews
- Tune alert thresholds to cut noise and reduce false positives




- Flag recurring failure patterns to the infrastructure and SRE team

Ideal Candidate Profile

- 2 to 6 years in NOC, site-reliability support, or production-monitoring roles
- Familiarity with cloud infrastructure on AWS, GCP, or Azure and container-based systems
- Experience with monitoring or observability tools such as Datadog, Grafana, or New Relic
- Comfort working rotating or night shifts to match global customer hours
- Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

- Basic scripting ability in Bash or Python for triage automation
- Exposure to incident-management tools such as PagerDuty or Opsgenie
- Prior experience in a SaaS or product-engineering environment

What We Offer

- A first-responder seat on uptime for a fast-growing product used across 30+ regions
- Remote-friendly, pan-India hiring with long-term placement
- Direct exposure to the engineering team's incident-response playbook

Hiring Process

HR Screening → Technical Round → Hiring Manager Round → Culture Fit

We will also keep your profile in view for the infrastructure and support roles this team opens next.

📌 NOC Engineer (India)
🏢 Flexiple
📍 India