Brief Description Senior ServiceNow Technical Consultant

Location:
Pune (In office – 4 Days Per Week + 1 WFH) Ready to move beyond narrow ServiceNow roles and build solutions that run real-world operations? At ESP Global Services, senior ServiceNow consultants don’t just configure modules — they design, build, and own end-to-end solutions that operate in some of the world’s most demanding environments. If you’re looking for deeper technical ownership, broader catalogue exposure, and the chance to work on a ServiceNow-powered product used in live airport operations, this role offers what larger consultancies often can’t: visibility, influence, and accelerated technical growth. This is a hands-on, office-based role in Pune (4 days per week), ideal for experienced ServiceNow professionals who want to make a visible and lasting impact. Why Senior Consultants Choose ESP In Many Large Organisations, Senior ServiceNow Engineers Are Still
• Confined to a single catalogue or workstream
• Focused on delivery tasks rather than solution design
• Removed from real customer and operational environments At ESP, You Will
• Design solutions across ITSM, CSM, FSM, CMDB, Asset Management, and Integrations
• Work on AirportNow, ESP’s patented ServiceNow-powered platform for airports
• Influence architectural decisions and platform strategy
• Collaborate directly with business analysts, architects, and global stakeholders
• Own the full lifecycle: design, build, test, deploy, support This is a role for professionals who want to be trusted technical leaders, not just delivery resources. Requirements What You Bring
• Bachelor’s degree or MCA in Computer Science, IT, or related field
• 3+ years hands-on ServiceNow development experience
• Strong expertise in at least one module: ITSM, CSM, FSM, or GRC
• Strong scripting capability including:
•
• JavaScript
• Glide API
• Script Includes
• Business Rules




• Experience working with:
•
• Flow Designer
• Integration Hub
• Transform Maps
• Integrations and APIs
• Understanding of CMDB architecture and data modelling
• Experience in MSP or multi-tenant environments (advantageous) Preferred Certifications
• ServiceNow CSA
• ServiceNow CIS (ITSM / CSM / FSM / GRC) What Makes You Successful At ESP You’ll thrive if you:
• Want to move beyond single-module development
• Enjoy learning across multiple ServiceNow capabilities
• Are curious about how solutions work end-to-end
• Want exposure to integrations and real platform architecture
• Want faster growth than traditional large delivery environments Summary What’s In It For You
• Competitive

salary:
• Exposure across multiple ServiceNow platform capabilities
• Opportunity to contribute to a global product (AirportNow)
• Sponsored certifications and structured learning pathways
• Exposure to global customers and real-world operational environments
• Supportive team environment with strong technical mentoring Location & Working Model
• Office-Based Role — Pune (5 Days Per Week)
• Candidates must be willing to work on-site full-time
• Candidates relocating must plan to live within commuting distance Who We Are ESP Global Services has been delivering customised, 24/7 global IT support solutions since 1992. We support more than 200 customers worldwide through on-site engineering, global service desk operations, and specialist technology support. Through ServiceNow-powered platforms such as AirportNow, we support critical industries like aviation — where reliability, automation, and real-time service delivery are essential. We are a global community of exceptional people working with one vision: To exceed expectations and delight customers every time. ESP Global Services is proud to be an Equal Opportunity Employer. Apply today and build the next stage of your ServiceNow development career.

📌 Technical Consultant (Pune)
🏢 ESP Global Services
📍 Pune