Position: Trainee Process Associate - Accounts Receivables
Salary Band: 15,000/- to 18,000/- pm CTC
Bond: 24 Months (need to sign Employment Contract)
Benefits: Cab Pick & Drop; Dinner provided by the company; Health Insurance/ ESI
Qualification: Any Graduate (We welcome Freshers and Candidates with around 1 year of international Calling experience)
Location: Hyderabad
Key Responsibilities:
To execute all RCM (Revenue Cycle Management) Transactions efficiently ensuring the daily Production Targets are maintained with required quality.
To record various production parameters and prepare different statistical reports.
Education Qualification:
· Preferred Graduates in Arts/Commerce/Science or Government Recognized Diploma (12 +3) In Hospitality Management Such as Travel & Tourism, Hotels, and Interior.
Computer Proficiency:
· Operating Knowledge of MS Office, typing speed of 30+ WPM
Skill Sets:
Language Skills:
· Fluency in English language with neutral accent.
Communication Skills:
· Clear Accent, Pleasant Voice, Telephone Etiquette and Valuable Listening Skills
Attitude:
· Customer Orientation, Service Orientation, Empathy and Willingness to Learn and Conscientiousness, Team Player
Mental agility:
· Ability to grasp, relate and quick response.
Stress Management:
· Willingness to change and perform under pressure. Flexibility to work in a 24x7 work environment.
Interpersonal Skills:
· Ability to work in a team, willing to take lead, ready to assist and share knowledge with others.
Productivity:
· Adhere to Service Level Agreements / Benchmark
People:
· To co-ordinate with the team members to achieve targets.
· To follow the instructions from team leader.
· To adhere to the tenets of the floor policy.
· To adhere to the tenets of the PhyCARE privacy and security policy.
· To perform any additional duties as and when required.
Quality:
· To follow the Norms required maintaining Quality Standards and cooperating with the QA Team during Audits.
Communication – internal & external:
· To attend daily team briefings
· Proper communication within the team and escalate the related issues to the team leader for timely resolution
· Strictly follow the SLA (service level Agreement) while making External Communication
Customer Relations:
· Responsible for attending/making calls as per project requirement
· Responsible for effective communication with the end customer as per project requirement (us accent)
· Responsible to achieve targets as per the schedule
· Responsible for optimum utilization of data/resources With Specified Benchmark
Authority:
· Access Database to read and write
Performance Measure:
· Measures target achievements, skills and behavior at work
· Experience in financial / service industry. Preferable - international call-centre experience on a transaction-based process in the insurance/healthcare/financial services industry vertical.
To apply please send your updated resume to [HIDDEN TEXT]